سيتم إرسال رابط لتعيين كلمة مرور جديدة إلى عنوان بريدك الإلكتروني.
Exchange and Return Policy
At Tinny Winny , we are committed to ensuring your satisfaction with every purchase. This Exchange and Return Policy outlines the terms and conditions under which items can be exchanged or returned.
Eligibility for Exchange or Return:
1-Timeframe:
Items can be exchanged or returned within 14 days from the date of purchase.
2-Condition:
The item must be unused, unwashed, and in its original packaging, including all tags and accessories.
Items showing signs of use, damage, or alterations will not be eligible.
3-Applicable Items:
Products eligible for return include baby strollers, carriers, and other baby needs except for:
Hygiene-sensitive items (e.g., feeding bottles, pacifiers).
Non-Exchangeable and Non-Returnable Items:
Gift cards or vouchers cannot be exchanged or refunded.
Exchange and Return Process:
1-Online Returns:
Contact our customer support at 01288882417 to initiate a return.
Customers are responsible for shipping costs unless the return is due to a defective or incorrect item.
2-Inspection:
Returned items are subject to inspection. Once approved, the exchange or refund process will begin.
Refund Policy:
1-Refunds will be processed through transaction to the customer.
2-Refunds may take up to 2 working days to reflect in your account.
Exceptions for Defective or Damaged Items:
-If an item is defective or damaged, we will provide a replacement at no additional cost.
-Proof of damage (photos or videos) may be required for verification.
Contact Us:
For any questions or concerns about our Exchange and Return Policy, please reach out to:
Phone: 01288882417
Email: info@tinnywinny.com
